Interview DOs and DON'Ts

Interview DOs

Dress appropriately for the industry; err on the side of being conservative to show you take the interview seriously. Your personal grooming and cleanliness should be impeccable. Know the exact time and location of your interview; know how long it takes to get there, park, find a rest room to freshen up, etc. Arrive early; 10 minutes prior to the interview start time. Treat other people you encounter with courtesy and respect. Their opinions of you might be solicited during hiring decisions. Offer a firm handshake, make eye contact, and have a friendly expression when you are greeted by your interviewer. Listen to be sure you understand your interviewer's name and the correct pronunciation. Even when your interviewer gives you a first and last name, address your interviewer by title (Ms., Mr., Dr.) and last name, until invited to do otherwise. Maintain good eye contact during the interview. Sit still in your seat; avoid fidgeting and slouching. Respond to questions and back up your statements about yourself with specific examples whenever possible. Ask for clarification if you don't understand a question. Be thorough in your responses, while being concise in your wording. Be honest and be yourself. Dishonesty gets discovered and is grounds for withdrawing job offers and for firing. You want a good match between yourself and your employer. If you get hired by acting like someone other than yourself, you and your employer will both be unhappy. Treat the interview seriously and as though you are truly interested in the employer and the opportunity presented. Exhibit a positive attitude. The interviewer is evaluating you as a potential co-worker. Behave like someone you would want to work with. Have intelligent questions prepared to ask the interviewer. Having done your research about the employer in advance, ask questions which you did not find answered in your research. Evaluate the interviewer and the organization s/he represents. An interview is a two-way street. Conduct yourself cordially and respectfully, while thinking critically about the way you are treated and the values and priorities of the organization. Do expect to be treated appropriately. If you believe you were treated inappropriately or asked questions that were inappropriate or made you uncomfortable, discuss this with a Career Services advisor or the director. Make sure you understand the employer's next step in the hiring process; know when and from whom you should expect to hear next. Know what action you are expected to take next, if any. When the interviewer concludes the interview, offer a firm handshake and make eye contact. Depart gracefully. After the interview, make notes right away so you don't forget critical details. Write a thank-you letter to your interviewer promptly.

Interview DON'Ts

Don't make excuses. Take responsibility for your decisions and your actions. Don't make negative comments about previous employers or professors (or others). Don't falsify application materials or answers to interview questions. Don't treat the interview casually, as if you are just shopping around or doing the interview for practice. This is an insult to the interviewer and to the organization. Don't give the impression that you are only interested in an organization because of its geographic location. Don't give the impression you are only interested in salary; don't ask about salary and benefits issues until the subject is brought up by your interviewer. Don't act as though you would take any job or are desperate for employment. Don't make the interviewer guess what type of work you are interested in; it is not the interviewer's job to act as a career advisor to you. Don't be unprepared for typical interview questions. You may not be asked all of them in every interview, but being unprepared looks foolish. A job search can be hard work and involve frustrations; don't exhibit frustrations or a negative attitude in an interview. Don't go to extremes with your posture; don't slouch, and don't sit rigidly on the edge of your chair. Don't assume that a female interviewer is "Mrs." or "Miss." Address her as "Ms." unless told otherwise. Her marital status is irrelevant to the purpose of the interview. Don't chew gum or smell like smoke. Don't allow your cell phone to sound during the interview. (If it does, apologize quickly and ignore it.) Don't take a cell phone call. Don't take your parents, your pet (an assistance animal is not a pet in this circumstance), spouse, fiance, friends or enemies to an interview. If you are not grown up and independent enough to attend an interview alone, you're insufficiently grown up and independent for a job. (They can certainly visit your new city, at their own expense, but cannot attend your interview.)

Here are the keys to successful phone interviewing. Follow these simple rules and you should achieve success in this important phase of job-hunting.

* Do give accurate and detailed contact information in your cover letter so your interviewers can easily connect with you. * When in job-hunting mode, don't have a disproportionately silly or long greeting on your answering machine or voicemail. * Do ensure that household members understand the importance of phone messages in your job search. * Do know what job you are interviewing for. * Do practice, if possible. Have a friend call you to do a mock phone interview so you get the feel of being interviewed over the phone. * When being interviewed by phone, do make sure you are in a place where you can read notes, take notes, and concentrate. * If you cannot devote enough time to a phone interview, do suggest a specific alternate time to the recruiter. It's often best to be the one who calls back so you can be mentally prepared. * Do consider using a phone interview log. * Do consider keeping some notecards or an outline in front of you to remind yourself of key points you want to cover with the interviewer. You don't want your responses to sound scripted, but you don't want to fumble for important points either. Do also have your resume in front of you so you can remember highlights of your experience and accomplishments. * Do ensure that you can hear and are being clearly heard. * Do consider standing when being interviewed on the phone. Some experts say you'll sound more professional than if you're slouching in an easy chair. * Do consider dressing nicely for the phone interview. It may sound silly since the interviewer can't see you, but you really will project a more professional image if you're dressed for the part instead of wearing, for example, a ratty bathrobe. * Don't feel you have to fill in the silences. If you've completed a response, but the interviewer hasn't asked his or her next question, don't start babbling just to fill in airtime. Instead, ask a question of your own related to your last response. * Do create a strong finish to your phone interview with thoughtful questions. * Don't panic if you have special needs. If you are hearing-impaired, for example, phone interviews are still possible. * Don't snuffle, sneeze or cough. If you can't avoid these behaviors, say “excuse me.” * Don't chew gum or food, or drink anything noisy.